Enterprise Digital Experience Platform

Deliver personalized experiences for the entire customer journey.

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A Flexible Platform to Fit Your Needs

We use Liferay which is designed to work within your existing business processes and technologies to build a custom solution that uniquely meets your needs. Great experiences don’t just happen, we just create them with Liferay.

Integrate customer requirement for a successful digital transformation.

Digital transformations often neglect to really transform organizations. Numerous projects are rejected because they simply can’t exhibit value on an industrial scale. This is especially valid for projects that may not deliver direct income and where the goals are essentially pointed toward further developing efficiency, responsiveness and/or capacity for innovation in larger, conventional organizations. Digital transformation in industry presents critical difficulties, not only in terms of the amount of investment required, but also the difficulties in estimating performance, sharing new practices across the association and carrying out changes for an enormous scope.

But even with a clear and all-encompassing digital roadmap, numerous organizations still find themselves trapped in the disarray of proof of concept, which is a need these days to test the legitimacy of any usage scenario, business model or value proposition.

DIGITAL CONSULTING SERVICES

We help you build a comprehensive roadmap to accelerate your digital transformation

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Strategic Consulting

  • Growth Strategy
  • Business Modeling
  • Time of Entry
  • Gap Identification
  • Channel Strategy
  • Digital Risk Management
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Customer Experience & Design

  • Channel Mix
  • Accessibility Design
  • People, Process and System Interaction Design
  • Brand Design
  • Primary & Secondary User Research
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Technology & Engineering

  • Technology Forecasting
  • Roadmap Development
  • Technologies, Frameworks & Platform Evaluation
  • Data, ETL & Reporting
  • AI/ML Modeling

Building Stronger Customer Relationships

With continuously changing business landscape, competition, and technology, managing relationships with customers and prospects has become very critical for enterprises to succeed. Datamatics helps enterprises to manage customer relationships right from customer acquisition to managing day-to-day customer support.

24x7 customer support is the key differentiator of business enterprises having a global footprint. Today, enterprises require technology-assisted articulate support-personnel to well manage their customer queries and requirements through omni-channel time bound fulfilment.

Datamatics offers data-driven customer management services and solutions with well-trained native language speakers. The round the clock shift-managed offering is instrumental in timely fulfillment of customer requirements. Voice log audits and regular monitoring ensure First Time Right service fulfillment.

GIKS Advantage

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Customer Support

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Customer Acquisition